Canadian Telecom

2 days ago

Pune Maharashtra, India Growinity Solutions LLP Full time

Canadian Telecom (International Voice Process) Location: Yerwada, Pune

Shift Timings: 6 PM to 10 AM (Night Shifts)

Off Days: 2 Rotational Week-Offs

Salary Package:
For freshers:
3.35 LPA

23,015 during training Period and

25,806 Post Training

**Job Type**: Full-Time, Permanent

Job Responsibilities:
Provide exceptional customer support through inbound voice calls in a professional and courteous manner.

Address customer queries, troubleshoot issues, and provide resolutions as per company guidelines.

Ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards.

Handle escalations, if required, and follow up to ensure the issue is resolved efficiently.

Maintain accurate records of customer interactions and transactions in the system.

Meet individual and team targets in terms of call handling, resolution time, and customer satisfaction metrics.

Interview Process:
HR Round: Initial screening and discussion of the role and benefits.

VNA (Voice & Non-Voice Assessment): Testing your communication skills and situational responses.

Ops Interview: Assessing your process knowledge and ability to handle calls.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹27,000.00 per month

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9049237769

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