Customer Service Specialist

7 days ago

Pune, India Growinity Solutions LLP Full time

Canadian Telecom (International Voice Process

Location: Yerwada, Pune

Shift Timings: 6 PM to 10 AM (Night Shifts)

Off Days: 2 Rotational Week-Offs

Job Responsibilities:

Provide exceptional customer support through inbound voice calls in a professional and courteous manner.

Address customer queries, troubleshoot issues, and provide resolutions as per company guidelines.

Ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards.

Handle escalations, if required, and follow up to ensure the issue is resolved efficiently.

Maintain accurate records of customer interactions and transactions in the system.

Meet individual and team targets in terms of call handling, resolution time, and customer satisfaction metrics.

Key Requirements:

Minimum 6 months of relevant experience in the International Voice Process or Customer Support role.

Excellent communication skills (verbal and written) with a strong command of English.

Typing speed of 30 WPM with 95% accuracy.

Ability to work efficiently in a night shift environment (6 PM to 10 AM).

No more than 3 months of employment gap.

Previous BPO, ex-comms, or international voice experience is preferred.

Strong problem-solving skills with the ability to manage customer concerns effectively.

Interview Process:

HR Round: Initial screening and discussion of the role and benefits.

VNA (Voice & Non-Voice Assessment): Testing your communication skills and situational responses.

Ops Interview: Assessing your process knowledge and ability to handle calls.

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