Customer Support

2 weeks ago

Electronic City Bengaluru Karnataka, India IntouchCX Full time

We are currently Hiring for **International Voice Process** - **Customer Service Associate**

**Contact HR Richard 8147091021**

The role of the **Customer Service Associate (CSA) - Voice**, will be responsible for:

- Having daily interactions with the customer to handle issues from end to end via call
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving issues
- Providing white glove service and having the ability to provide an overall excellent customer experience
- Managing customer expectations regarding estimated response times.

**Requirements**:

- An obligation to deliver exceptional customer service
- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Actively listen to the customer, and show empathy and patience.
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken.
- Ensure policies and procedures are followed on all calls.
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators - e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned.

**Critical Skills:

- **
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to show high emotional intelligence by remaining calm under pressure while solving the customer’s concerns
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system and personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

**Educational/Work Experience and Requirements**
- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
- Must have at least six months customer service experience or equivalent

Pay: ₹16,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Electronic City, Bengaluru, Karnataka, India IntouchCX Full time

    ROLE: Customer Service Associate We are currently Hiring for International Non Voice Process | Customer Service Associate **Contact HR Samuel 8147091053 About IntouchCX IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing...

  • Customer Support Executive

    12 hours ago

    Electronic City, Bengaluru, Karnataka, India IntouchCX Full time

    ROLE: Customer Service Associate We are currently Hiring for International Non Voice Process | Customer Service Associate **Contact HR Samuel 8147091053** About IntouchCX IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing...

  • Customer Support Associate

    2 weeks ago

    Electronic City, Bengaluru, Karnataka, India Glory Power Solutions Pvt Ltd Full time

    We are Hiring !!! Role : Customer Support Associate - Health Care Process Experience : Fresher and minimum 6 months of Customer Support Exp Qualification : Graduate/ 10+ 3 yrs Diploma/ +2 Location : Electronic City-Bangalore (WFO) Salary : 2.4LPA to 3.2LPA (Based on process and Interview Performance) Experienced - Min 6 months with Proper documents -...

  • Customer Support Executive

    6 days ago

    Electronic City, Bengaluru, Karnataka, India V-Learning Full time

    **Hiring for Customer Support, International voice process** Qualification: PU / Any Degree Work Experience: Minimum 6 months Language: English Package: 18k to 28k ( cab facility + food allowance+ incentives) Work timing: Night shift Working days: 5 days 2 rotational week off Age: Below 45 Location: Electronic city, Bangalore **Job role: -...

  • Customer Support Executive

    1 week ago

    Electronic City, Bengaluru, Karnataka, India IntouchCX Full time

    ROLE: Customer Service Associate - Non-Voice About 24-7 Intouch 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. About the Job Are you a...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    MEGA Walk in DriveStartek welcomes experienced professionals for the role of Customer Support Representative for International Chat ProcessHR Name - Alisha A.HR Contact Date of Interview - 09th Dec th Dec 2025Interview Location -Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:00 PM5 days...

  • International Customer Support

    4 days ago

    Electronic City, Bengaluru, Karnataka, India Bangalore Job Hub Full time

    Hiring for International Customer Support Process - IntouchCX **Requirements**: Education: PUC is fine Experience: Minimum 6 months in International Voice Process Age Limit: Up to 45 years Job Details: Shift: 5 Days Working, 2 Days Off Location: Electronic City (E-city) **Salary**: Up to ₹28,000 - ₹30,000 take-home Plus 1000 attendance...

  • Customer Support Associate

    2 weeks ago

    Electronic City, Bengaluru, Karnataka, India Snow Planners And Builders Full time

    **We are Hiring!!!** **Designation**: Customer Support Associate **Language**: Bengali / Assamese / Marathi / Gujarathi / Hindi **Experience**: Freshers are eligible **Qualification**: Graduate / Undergraduate **Salary**: 17K - 27K **Shift timings**: 6 day's working, Rotational Shift & Rotational week off **Location**: Electronic City,...

  • Customer Support Associate

    1 week ago

    Electronic City, Bengaluru, Karnataka, India HealthPlix Technologies Full time

    **International Voice Process** **Company**:24/7.Ai **Roles & Responsibilities**: - Having Daily interactions with the customers to handleissues from end to end via call. - Going the extra mile to engage customers solving issues and ensuringsatisfaction. - Quickly and effectively building rapport with customers whilediagnosing and resolving issues. -...

  • Customer Support Executive

    1 week ago

    Electronic City, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone **Salary**: ₹14,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: -...