CRM Executive

2 days ago

Panaji, India GHD Infra Developers Pvt. Ltd. Full time

Ensure smooth functioning of all aspects of customer service post booking to drive effective customer service by the Organization.
- Minimize costs to the Organization in execution of all Customer Care related activities
- Ensure quality and efficient services to the customers post sales of the property till possession
- Ensure that the Department provides timely information/clarifications to Customer Query handling team for communication to the customer
- Provide timely response to other internal Departments as and when requested
- Conceptualize and implement customer relationship management initiatives to ensure superior customer service
- Ensure adherence to Department SOPs for all pre-possession, possession and post-possession related CRM support, etc.
- Coordinate with the Billing Department for timely collection and updating of customer details post-sales
- Monitor the follow-ups with customers for ensuring timely completion of various formalities throughout the pre-possession and possession stage
- Ensure timely completion of all possession related processes for the customers
- Extend support to customers, if required, for obtaining loans, NOCs from banks
- Recovery of outstanding payments and bank coordination
- Generation of demand letters and collection of payments
- Coordinate with Projects, Sales and Marketing for obtaining timely information on the status of booking and customer creation and demand generation from time to time
- Coordinate with Legal Team for timely receipt of drafts of documents to be sent to customers (such as Agreements etc.)
- Provide timely information/ case history is provided to Legal team for supporting them in handling customer related litigations
- Ensure robust documentation of all customer related documents
- Ensure timely creation of MIS and reports on weekly/monthly/yearly basis.
- Added responsibilities will be given as and when required.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Panaji, Goa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 9999999999

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