Customer Service Executive

20 hours ago


Vashi Navi Mumbai Maharashtra, India Austral International Co. Full time

Job Title: Customer service Executive

Location : Vashi

Experience - 1-5 years

Industry - Shipping

**Job Summary**:
**Key Responsibilities**:

- Handle customer inquiries related to shipping, freight status, and documentation.
- Coordinate with shipping lines, freight forwarders, transporters, and customs for shipment updates.
- Process and verify shipping documents (BLs, invoices, packing lists, etc.).
- Track and monitor shipments to ensure timely delivery.
- Resolve customer complaints and provide appropriate solutions within a specified timeframe.
- Maintain records of customer interactions and transactions in internal systems.
- Liaise with internal departments such as sales, operations, and accounts to ensure customer satisfaction.
- Generate and share daily/weekly shipment status reports with clients.
- Support the operations team with follow-ups on vessel arrivals and dispatch plans.

**Key Skills & Qualifications**:

- Graduate in any discipline (logistics or supply chain specialization preferred).
- 2-5 years of experience in customer service within the shipping or logistics industry.
- Good knowledge of shipping documentation and procedures.
- Excellent verbal and written communication skills.
- Strong organizational and problem-solving abilities.
- Proficiency in MS Office (Excel, Word, Outlook).
- Knowledge of ERP or shipping management systems is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹450,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you have experience in customer in shipping industry?

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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