Customer Service Executive

6 days ago

Vashi Navi Mumbai Maharashtra, India Agile Global Solutions Full time

Urgent Bulk Hiring

**shift - 8am to 5PM /11am to 8pm ( bus facilities available for pick and drop from station to office)**

**Hindi Salary - 10k to 14k take home (NO PF)**

**Other Regional Language - salary upto 20k**

**No of Openings - 300 +**

**Language - Hindi/English / Marathi and regionals**

We are seeking a dedicated **Customer Service Representative** fluent in **Telugu, Hindi, and Malayalam** to join our dynamic team in the **BPO** sector. As a **Customer Service Representative**, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively in **Telugu, Hindi, and Malayalam** will be crucial in assisting our diverse customer base in a **call center** environment.

Key Responsibilities
- Resolve customer inquiries and issues promptly while maintaining professionalism in every interaction.
- Document customer interactions and feedback in the customer service database to ensure accurate records and follow-ups in the **BPO** environment.
- Collaborate with team members to enhance customer service processes and improve the overall customer experience in **Telugu, Hindi, and Malayalam**.
- Stay updated on product knowledge and company policies to provide accurate information to customers in the **call center**.

Required Qualifications
- Fluency in **Telugu, Hindi, and Malayalam** is mandatory; proficiency in English is a plus.
- Previous experience in a **customer service** role, preferably in a **call center** or **BPO** environment, is preferred but not required.
- Strong communication skills and the ability to empathize with customers.
- Excellent problem-solving abilities and attention to detail in handling customer inquiries.
- Familiarity with customer service software and tools is advantageous.

Preferred Qualifications
- High school diploma or equivalent; additional qualifications in customer service or communication are a plus.
- Experience working in a multicultural **BPO** setting is preferred.
- Ability to work flexible hours, including evenings and weekends, as required.

Why Join Us?

We offer competitive compensation, comprehensive benefits, and opportunities for career growth in the **BPO** industry. As a **Customer Service Representative** fluent in **Telugu, Hindi, and Malayalam**, you will play a vital role in ensuring our customers receive the best support possible.

How to Apply

If you are passionate about providing excellent customer service and are fluent in **Telugu, Hindi, and Malayalam**, we want to hear from you Please submit your resume and cover letter detailing your experience in **customer service** and language proficiency.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 9711821772

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