CRM Executive

1 week ago

Gurugram Haryana, India Nivasa Group Full time

**Job Title**: Customer Relationship Manager (CRM)
**Location**: Gurgaon
**Department**: Sales / Customer Service
**Reports To**: Showroom Manager / Sales Manager
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- **Customer Engagement**:

- Greet and interact with showroom visitors to enhance their shopping experience.
- Build strong relationships with existing and potential customers.
- Provide personalized recommendations and support during the customer journey.
- **CRM System Management**:

- Maintain and update customer data in the CRM software.
- Track customer interactions, feedback, and service history.
- **Sales Support & Follow-Up**:

- Assist the sales team with lead follow-ups, quotations, and post-sale support.
- Coordinate delivery schedules and ensure customer satisfaction after product delivery.
- **Customer Retention**:

- Develop loyalty programs and initiatives to encourage repeat business.
- Handle customer complaints and resolve issues efficiently and professionally.
- **Reporting & Analysis**:

- Generate reports on customer behavior, satisfaction levels, and trends.
- Provide insights to improve products, services, and customer experiences.
- **Collaboration**:

- Work closely with showroom staff, sales executives, and delivery teams.
- Communicate customer feedback to management for continuous improvement.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or related field (preferred)
- 1-3 years of experience in customer service, sales support, or CRM (experience in the furniture or retail industry is a plus)
- Strong communication and interpersonal skills
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask, prioritize, and manage time effectively
- Problem-solving mindset with a customer-first attitude

**Preferred Skills**:

- Knowledge of furniture product lines and interior design trends
- Experience using retail POS and CRM platforms (e.g., Zoho, Salesforce, etc.)
- Multilingual ability (depending on showroom location and clientele)

**Working Conditions**:

- Showroom environment, including weekends and public holidays as required
- Interaction with customers and staff across various departments

**Salary & Benefits**:

- Competitive salary based on experience
- Incentives/commissions for customer satisfaction and repeat business
- Employee discounts on furniture and decor
- Training and professional development opportunities

Work Location: In person

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