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Customer Engagement Associate
2 weeks ago
Key Responsibilities:
- Engage with customers via calls to provide assistance regarding vehicle service, job opportunities, enquiries, and other automotive-related services.
- Identify potential leads and follow up on service inquiries and job-related queries.
- Maintain detailed records of customer interactions and update internal systems accordingly.
- Collaborate with internal teams to ensure seamless customer experience.
- Handle customer concerns with professionalism and escalate issues when necessary.
Preferred Skills and Qualification.
- Excellent communication skills with the ability to speak fluently in English and any South Indian language (Kannada,Tamil, Telugu,Hindi or Malayalam preferred).
- Strong interpersonal skills with a customer-first approach.
- Basic knowledge of the automotive industry or willingness to learn.
- Previous experience in customer service, tele calling, or a similar role is an advantage.
- Prior experience in a customer-facing role preferred but not mandatory.
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹32,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
**Language**:
- English (preferred)
- Hindi (preferred)
- Kannada (preferred)
- Tamil (preferred)
- Telugu (preferred)
- Malayalam (preferred)
Work Location: In person
