Customer Support Representative

9 hours ago

Greater Noida, India NexGen Business Consulting Full time

**Job description**

**International UK Back & Operation Customer Support**

**Company**
- Location: Greater Noida
- Designation: Back & Operation Customer Support (UK Process)
- Experience - 0- 3 years
- Qualification - Graduation /UG
- Excellent Communication Skills

**Job Description**:
**DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE**
- Answering inbound calls from customers and clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Responsible for generating sales through inbound and outbound calls.
- Inbound calls to be handled from the US, Australia, UK
- Sales and Cross Sales
- Website chats to qualify leads for Sales opportunities
- Providing solutions to customer's queries, and handling their objections effectively
- Rigorous follow-ups and managing outbound calls on business leads and leads generated from various events
- Updating information on CRM and maintaining a detailed database of all the prospective leads and their status
- Routing qualified opportunities to sales executives
- Communicate the company's brand values to ensure the highest number of conversions
- Execute strategy and process given by Sales Head
- Customer Handing
- Learning about Company's products, services, and marketing campaigns and understanding how these campaigns, products, and services align with customer needs
- Explaining all the products, services, and ongoing offers to our prospective customers
- Providing solutions to customer's queries, and handling their objections effectively
- Bachelor's degree / UG
- A genuine sales interest
- Excellent communication
- Problem solver
- Exceptional organizational skills
- Creative thinker
- Team player

Job Benefits & Perks
- Flexible to work in UK shift
- Should able to join immediately
- Must have English Fluency
- Benefits: Fixed Salary
- Process: Inbound Sales Process.
- Shift: UK Shift (12.30 PM to 10.30 PM)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time

Schedule:

- Monday to Friday
- UK shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Inbound voice: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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