Customer Care Executive

19 hours ago

Bengaluru, India e Satisfy Solutions Full time

We are Hiring For **Customer Care Executive.**

A **Customer Care Executive** is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organization.

**Qualification-** Should be a Graduate from any field

**Experience-** 1 year of experience from BPO/any Customer Support (preferred).

**Salary**:

- ₹25000 CTC (20k in hand) and 3,800 Quartely Incentive

**Shift**:

- Day for females till 9 pm/ Rotational for males

**Location**:

- Rukmani Colony, shivajinagar, Bengaluru, Karnataka 560103

**Roles and Responsibility**
- To resolve issues and queries of customers on call.
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies

**Interview mode -**
- HR round
- Virtual
- Versant
- Language Assessment
- 4C round - Virtual
- Client ops - Virtual

**Joining formalities**:

- Virtual

**Joining**:

- Office

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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