Customer Care Executive

4 weeks ago

Bengaluru, India Whisk Software Private Limited Full time

Job Description Job description About the Role:We are looking for enthusiastic and customer-focused individuals to join us as Customer Care Internship Executives. This internship offers on-the-job training, certified by the government, providing you with an excellent opportunity to enhance your customer service and communication skills. After completing the 6-month internship, high-performing candidates will be promoted to the role of Junior Relationship Executive, with the potential for further career growth and development. - Key Responsibilities: - Participate in lead generation Through Calling at least 100Calls Per Day , client acquisition, and retention activities. - Assist customers by responding to inquiries and providing information about products and services. - Handle customer complaints, process orders, and provide solutions in a timely and professional manner. - Participate in various customer service initiatives, improving customer satisfaction and loyalty. - Learn and support the implementation of customer feedback mechanisms to enhance service quality. - Collaborate with team members to improve overall service efficiency and meet customer expectations. - Gain exposure to financial products and services, assisting customers with their requirements. - Develop strong communication and problem-solving skills through direct customer interaction. Eligibility Criteria: - Graduation (any discipline) from a recognized university. - Freshers who have completed their graduation between 2020 and 2025. - Strong communication skills and a customer-oriented approach. - Ability to work in a fast-paced environment with excellent problem-solving abilities. - Positive attitude and a desire to learn and grow within the organization. - Team player with a collaborative mindset. Training and Certification: - Comprehensive on-the-job training with government certification. - Hands-on experience in customer care and relationship management. - Development of core skills such as communication, problem resolution, and customer handling. Growth and Career Opportunities: - On successful completion of the 6-month internship, you will be promoted to Customer Care Executive - Opportunities for further growth within the organization based on individual performance. - Clear career progression path with competitive compensation and performance-based incentives. Salary Structure: - Stipend Based 10-12k Per Month Duration 6 months hence promoted as CCE On-roll Up to 3,00,000 per annum (inclusive of base salary and performance-based variables). - Attractive variable pay based on individual and team performance. Why Join Us - Government-certified on-the-job training that enhances your professional skillset. - A dynamic and supportive work environment where you can build a long-term career in customer service and relationship management. - Excellent career growth opportunities in a leading organization with a proven track record. - Performance-driven rewards and incentives that encourage and recognize your contributions.

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