Guest Relation Executive(Front Office)

2 days ago

Puducherry, India The promenade Hotel Full time

We are looking for Guest Relation Executive(FRONT OFFICE)

Both male & female(Preferably) can apply

Freshers with good communication can apply.

Experienced: 2 to 5 yrs can apply

**Duties**:

- To have detailed information about the Hotel, city as well as the competition
- To have detailed information regarding arrivals and room requirements
- To have up to date information on daily room occupancy
- To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies
- To allocate rooms to all arriving guests
- To maintain up-to date information on room rates, current promotions, offers and packages
- To maintain all guest folios in the manner instructed and type out necessary guest details into the system
- To co-ordinate with housekeeping for clearing of rooms
- To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics
- To maintain and settle the guest ledger rendering accountability for the days transactions
- To encash foreign exchange as per regulations
- To maintain guest lockers for safe custody
- To handle all incoming telephone calls as per standards instructed
- To maintain a physical count of all room keys in each shift
- To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
- To ensure that proper records are maintained for all telephone calls from the rooms
- To ensure that all transactions are supported with vouchers
- To ensure accurate cash handover
- To give proper and complete handover to the next shift
- To handle all guests without bias or prejudice
- To follow the house rules and policies laid down by the management
- To adhere to strict grooming and hygiene standards
- To consciously and continuously strive to better his/ her skills and increase his/ her knowledge

**Walkin Address**:
23, Goubert Ave,

White Town, Puducherry, 605001.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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