Front Office Executive

2 weeks ago

Puducherry Puducherry, India Hotel Le Royal Park Full time

**Location**: Le Royal Park
**Department**: Front Office / Guest Services
**Reports To**: Front Office Manager / Duty Manager
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Greet guests warmly upon arrival and provide a welcoming atmosphere
- Perform check-in and check-out procedures efficiently using PMS (Property Management System)
- Handle guest inquiries and resolve complaints in a timely and professional manner
- Maintain accurate records of guest information and payments
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
- Ensure the front desk is always clean, organized, and well-stocked with supplies
- Promote hotel amenities and upsell services when appropriate
- Follow all standard operating procedures (SOPs) and hotel policies
- Maintain confidentiality of guest information and ensure data security

**Required Qualifications**:

- High school diploma or equivalent (Hotel Management Diploma preferred)
- Proven experience in a front office, receptionist, or customer service role (hotel experience is a plus)
- Proficiency in using computers and hotel software (e.g., Opera, IDS, Cloudbeds, or similar)
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Professional appearance and attitude
- Flexibility to work in shifts, including weekends and holidays
- Good problem-solving skills and the ability to work under pressure

**Preferred Skills**:

- Multilingual abilities (especially English, Hindi, or local languages)
- Familiarity with POS systems and payment processing
- Knowledge of local attractions, travel options, and hospitality trends

**Benefits**:

- Accommodation (if applicable)
- Meals on duty
- Training and development opportunities
- Uniform and grooming allowance

Pay: ₹13,000.00 - ₹17,000.00 per month

**Benefits**:

- Food provided
- Paid sick time

Work Location: In person

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