Back Office Executive
1 day ago
**Responsibilities**:
- Enhance overall customer experience by coordinating and following up with internal and external customers, tracking customer order history, and resolving concerns
- Conduct market research and contact potential customers
- Research and analyze competitor offerings
- Develop and maintain customer service standards, policies, and procedures
- Manage a comprehensive CRM database for organization-wide communication
- Perform any other job duties as assigned
**Requirements And Skills**:
- Bachelor’s degree or 2+ years’ of related experience
- Proven work experience in a back office role
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint
- Excellent organizational skills
Pay: ₹12,000.00 - ₹16,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mohali, Mohali - 160062, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
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