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Ra Ops Customer Service Role for a Leading Bank
3 weeks ago
**RA Ops Customer service role For a Leading Bank**:
- From 7 to 12 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Mumbaior
**Roles and Responsibilities**
Customer Service Support Management
Managing and monitoring all customer complaints logged in through various modes recorded in CRM and resolved within TAT as per type of complaints.
Ensure Error free processing of each and every activity at Customer Service Desk.
Ensure Process Improvements, Quality Checks and Automations in the unit
Keep track of latest Innovations, Strategy, service pattern, technology, developments in the market and present relevant inputs to the management.
Ensures highest service standards are maintained for servicing of all clients and maintaining minimum turn-around-time.
Receive and process request for Loan Foreclosure, Closure, Cancellation, Reschedulement, Excess Refund, Swapping, Repossession etc.
Issue No objection certificates, No due certificates, various deliverables like Provisional Income tax and final income tax certificate etc.
Modify customer demographic details on request.
Create and manage Knocking-off of due & receipt of customer as well as knock-off reversal and Waiver of charges as per process defined.
Handling complaints receives from Walk-in customers, MD Desk, Banking Ombudsman, Grievance Redressal etc. within prescribed TAT.
Conduct RCA, diagnosis of business problems, process bottle necks and find solution to fix them.
Ensure continuous and effective training to various stakeholders for meeting customer service requirements.
Prepare and present regular reports and dashboards with data analysis to all stakeholders and Mgmt.
Work cross functionally and establish strong relationships with all stakeholders in the business.
Partner with Business Teams to resolve key issues that impact the experience of the customers Influence the business through projects with customer insights, conduct drives to increase positive responses and decrease negative responses from the customers.
- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Banking
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills- Customer ServiceIncome TaxBankingService DeskCustomer ComplaintsTaxationSupport ManagementCRMEducation
- UG:_Any Graduate
**Company Profile**:
SKILLVENTORY
- A Leading RPO.- Recruiter Name:_Anshika Suneriya
- Contact Company:_SKILLVENTORY
- Telephone:_
+91-XXXXXXXXXX
