Cxt Service Quality Role with Leading Bank

3 days ago

Mumbai, India Skillventory Full time

**CXT Service Quality Role with leading Bank**:

- From 7 to 12 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Mumbai, Navi Mumbaior

**Roles and Responsibilities**

**CXT Service Quality Role with leading Bank**

**About the Role:

- **
- This role leads team of special projects, data analytics and MIS, our Gold Program ( a highly acknowledged recognition program ). This role is responsible for driving organizational level projects and various sub projects driven within the function and will be responsible for generating quality data analytics and automation of MIS and reports.**Key Responsibilities:

- **
- Lead the team of Special Projects, engage in qualitative discussion and understand expectation of the stake holders, trouble shoot problems and arrive at logical solution.
- Gold Program, Manage all aspects, create and awareness and increase participation of the branches, identify opportunity areas which can be grabbed easily. R&R event management, Liaison with internal teams such as IT, Corporate Communication, Branch Banking etc.
- Data Analytics and MIS, create and publish service metrics and dashboards. Engage with stake holders to plan better TAT and reduce Non FTR. Automation of reports and MIS’s. A
- The incumbent is expected to do a critical deep-dive into customer journeys and discover friction points between customer expectations and as-is processes.
- Orchestrate brainstorming sessions / design thinking workshops, ideation, designing and implementing digital solutions
- Effective stakeholder management and communication from business and project alignment perspective
- Planning and owning end-to-end project management ensuring timeline and KPI adherence
- Collaborate with the IT, product, operations and BIU teams for delivering measurable improvements
- Designing and implementing robust governance and sustainable framework
- Excel in analytics, presentation, and delivery skills.

**Qualifications:

- **

MBA from tier I / II with good academics.- Experience of Project management or banking will be preferred.Working model:

- Office
- Location:

- Mumbai- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Banking
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills- Service QualityCXTEducation
- UG:_Other Graduate

**Company Profile**:
SKILLVENTORY
- Leading RPO - Recruiter Name:_Siddharth Bhopte
- Contact Company:_SKILLVENTORY
- Telephone:_
+91-XXXXXXXXXX

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