Cxt Service Quality Role with Leading Bank

Job Description PE&A:Process Excellence & Automation Team - Retail Liabilities The Transformation-CXT department aims to drive high impact projects delivering process transformation and quality improvement across business functions. The team supports and augments the customer experience platform across the bank (Retail, corporate banking, ATM, Phone banking...

**QC (Quality Check) role For a Leading Bank**: - From 8 to 12 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** Should have good knowhow of advanced Excel, having sound data analysis skills and capable enough to prepare MIS from various data sources for internal reporting as well as regulatory reporting. -...

Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head – Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and...

**Digital Onboarding role For a Leading Bank**: - From 6 to 11 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** To design, develop and deliver the best in market, seamless client onboarding experience across all banking products for customers. Responsible to deliver the end-to-end experience by ensuring...

Service Manager-BRANCH BANKING-Branch Banking Service Manager– Branch Banking KRAs:  Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches)  Manage a Service Team.  Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements....

**RA Ops Customer service role For a Leading Bank**: - From 7 to 12 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** Customer Service Support Management Managing and monitoring all customer complaints logged in through various modes recorded in CRM and resolved within TAT as per type of complaints. Ensure...

**Dedupe role with Leading Bank**: - From 4 to 8 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** **Dedupe role with Leading Bank** Roles and Responsibilities**Dedupe Rules Review & Framework implementation across the Bank**: - Review of dedupe logic basis regulations and internal guidelines - Review and...

Job Description . The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing...

**ISB - Customer Service role For a Leading Bank**: - From 1 to 6 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** The Operations unit caters to the following activities pertaining to the Microfinance business. 1. Management of large volume/number of transactions post disbursal with define TAT a. Banking and...

**Digital Banking - Governance role For a Leading Bank**: - From 10 to 18 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** **Responsibilities**: 1.Knowledge of Compliance function in Bank’s and financial institutions. - 2.Should have experience in handling RBI Queries & RBI Audits. - 3.In dept knowledge of...