Customer Service Representative

6 days ago

Noida, India Head Field Solutions Pvt. Ltd Full time

**JOB DESCRIPTION FOR CUSTOMER SERVICE REPRESENTATIVE**

**About Company**:
**Head Field Solutions Pvt. Ltd.**

Head Field has been a formidable player in the outsourcing business market for a decade. Started with a vision to help businesses abroad recruit talent from India, our company now includes other services in its basket of offerings apart from RPO (Recruitment Process Outsourcing) which has been our thrust area for over a decade. Our aim is to help our clients recruit top talent, especially from India, with ease.
We ensure that our clients not only save money but also time by providing end-to-end recruiting services. With our innovative ground-breaking ideas, detailed approach, and quality-oriented delivery of outsourced solutions we assist our clients to full fill their tasks quickly and efficiently.

**Job Summary**:
Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations.

**Responsibilities**:

- Demonstrate accuracy in processing client policy modifications based on the data given.
- Verify new customers coverage and present policyholders with proof of insurance paperwork.
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.

**Qualifications**:

- Bachelor’s degree in any relevant field required.
- Previous customer service experience required for this position
- Knowledge of insurance products and policy schedules is preferred
- Excellent active listening, interpersonal, and communication skills

**Benefits**:

- Employee friendly Corporate Work culture
- Excellent Salary structure
- Timings are fixed (6:30 PM to 3:30 AM) with Saturday and Sunday Off
- Best in-class infrastructure
- In-House Meals are available.
- Strong recognition for our employees, giving them excellent career path.

**Company Website links**:
**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected Salary In hand Per Month?

**Education**:

- Bachelor's (required)

**Experience**:

- 2 years (required)

Shift availability:

- Night Shift (required)

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