Customer Service Executive

5 days ago

Mandi Delhi Delhi, India Resonate Designs Full time

_**Job Title: Customer Service Executive - E-commerce**_
- **Location: Delhi Location**_
- **Experience Required: 1 year+**_
- **Employment Type: Full-time**_
- **Working Days: 6 days a week, rotational off**_
- **Shift Timings: Rotational**_
- **Job Summary**:_
- **Key Responsibilities**:_
- Resolve product or service problems by clarifying customer complaints, determining thecause, and offering appropriate solutions.
- Coordinate with internal departments (logistics, warehouse, technical, etc.) for orderfulfilment and issue resolution.
- Follow up with customers to ensure their issues are resolved to satisfaction.
- Maintain customer records by updating account information.
- Handle return, refund, and exchange requests as per company policy.
- Escalate unresolved issues to the appropriate team when necessary.
- Provide feedback to the team to improve the overall customer experience.
- **Requirements**:_
- 1 year of experience in a customer service role (e-commerce experience preferred).
- Excellent communication skills in English and [mention regional language if applicable].
- Strong interpersonal skills and a customer-first attitude.
- Proficiency in using CRM tools, ticketing systems, and MS Office.
- Ability to multitask and handle high-volume queries during peak periods.
- Flexible to work in rotational shifts, weekends, and holidays if required.
- **Preferred Qualifications**:_
- Bachelor’s degree in any discipline.
- Experience with e-commerce platforms or order management systems.
- **What We Offer**:_
- Competitive salary (18k to 23k)
- Friendly and collaborative work environment
- Training and development opportunities
- Career growth in the fast-growing e-commerce industry

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Mandi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Blended Process: 1 year (required)

**Language**:

- English Fluently (required)

Work Location: In person

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