Customer Support Executive

22 hours ago

Navi Mumbai Maharashtra, India Arora Technologies (P) Limited Full time

**Role: Customer Support Coordinator**

**Role Definition**

Customer Support Coordinator is one who is responsible for handling inhouse equipment’s, operations, customer coordination as well as documentation.

**Responsibility Deliverable**

1. Installation & Commissioning

2. Reporting

3. Coordination

**Tasks & Activities**

**Installation & Commissioning**
- Provide on-site installation & commissioning of instruments & A.M.C. visit.
- Perform In house & onsite trouble shooting, service & repairs within the scheduled timeline.
- Perform instruments Calibration as per respective standard procedure within scheduled timeline.
- Perform inspection of material, accessories, spares and equipment on receipt

**Reporting**
- Submit respective reports within the scheduled timeline to Team Leader
- Co-ordinate with the internal work teams such as Accounts, Admin etc.,
- Maintain documentation as required.

**Database Management**
- Maintaining inward outward of the equipment coming for calibration/repair.

**Reporting**
- Submit respective reports within the scheduled timeline to Team Leader
- Assist in WRM/MRM/QRM and yearly reports and presentations.

**Internal & External Coordination**
- Co-ordinate with the Manufacturing team for repair of Manufacturing items, maintain relevant records, etc.
- Co-ordinate with Operations and reception for Material receipt and dispatch, etc.
- Co-ordinate with Stores for material, maintain customer support stores.
- Co-ordinate with OEMs for query solutions and spares.

**Services Management**
- Send calibration, service, AMC reminders to customers.
- Plan AMC, I&C, Service schedule and get it executed from customer support engineers.

**Measurement metrics**

No. of queries resolved per month

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Life insurance
- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9930191143

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