Campaign Administrator

2 weeks ago

Mumbai, India HH Global Full time

Purpose of the job:
**To support the HH Global onsite team by assisting with the administration of the instore POS campaigns. This role involves working very closely with the campaign manager for each campaign, processing artwork as instructed and data processing with accuracy & ownership.**: Key Responsibilities:

- Take briefs from the Campaign Manager and deadline dates and process campaign job data from start to finish;
- Data entry with 100% accuracy
- Amend documents to the highest level of attention to detail
- Check supplied artwork using strict guidelines to feedback to Campaign Manager
- Deliver a high level of customer service to internal stakeholders;
- Ensure activity is recorded using HH Global JD supplied templates;
- Implement new methods and procedures as required;
- Work as part of a team to help deliver contractual requirements and complete necessary account admin and reporting;
- Ensure invoicing procedures are followed;
- Ensure profit is maximised through analysis of performance;
- Deliver services to meet and exceed contracted SLA’s;
- Manage and monitor objectives to meet key business drivers;
- Ensure compliance with Regulatory and Company policies;
- Measure customer satisfaction and take appropriate action to continually exceed expectations.

Knowledge, Skills + Experience:

- A great project/program manager, able to manage multiple projects simultaneously;
- Numerate and process driven with a strong commercial understanding;
- Strong time management and prioritisation skills;
- Able to work under pressure and to tight deadlines, with a good sense of humour;
- Is professional, courteous and calm under pressure;
- Able to manage and communicate with other team members to successfully deliver and exceed their expectations;
- Knowledge of Microsoft office and Google Apps is strongly preferred but not essential.

**EXPERIENCE**
- Experience working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators);
- Strong attention to detail
- Strong Excel skills
- Experience working with Adobe is preferred, but not essential
- Experience working with multiple PDF files and checking content
- Experience in data processing - transferring various data fields from one source to another.

***

**KEY COMPETENCIES**

***
- **Customer Focused**: Goes beyond quality, delivery, reliability and consistency
- **Results Focused**:Ensuring you are a finisher as well as a starter; it involves measuring and monitoring progress. It is important that when the change of pace is intense, distractions do not take over, and initiatives started are completed.
- **Team Player**:Commitment to the organisations’/ departments’ common goal, a focus on what is best for the business rather than suits the individual. It involves communicating, sharing and supporting and it goes much further than meeting others half way, it is about putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses.

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