Branch Operation Executive

1 day ago


Vapi, India HireExcel Solution Full time

**Should be Graduate and have minimum 2 years of Insurance Back Office experience (Please note that this will be a target based job and Field visit is also part of it)**: - **Offered CTC - 3 Lakhs CTC + Mediclaim + Performance based Incentives.**: - **REQUIRED MALE CANDIDATES ONLY AND SHOULD BE IMMEDIATE JOINERS.** **Job Purpose** - To ensure smooth login of NB Cases, Resolving Discrepancies with Sales Teams, Facilitate Customer Queries and enhance Customer experience **Key Responsibilities** - To manage renewals by liaising and collaborating with stakeholders across all levels. - To Connect with the allotted customers through Voice calls/SMS's/ E-mails/Whatsapp/Field visits/etc for renewals. - To engage with the Orphan policyholders for renewals, provide service and refer to the concerned Sales teams for upselling (Service to Sales). - To ensure smooth login of NB Cases, Resolving Discrepancies with Sales Teams - To ensure daily receipt reconciliation & Banking. - To Manage Branch Activities as per documented branch Processes, ensure Compliances. - To facilitate customer servicing including claims. To ensure First Time Right (FTR) in all policy requests. - To ensure Branch infrastructure facilities timely maintenance and to fix infrastructure discrepancies if any - To identify, analyze, evaluate and mitigate the risk for Branch Ops Processes **Key Performance Indicators** - Renewal collections - as per defined benchmarks - Service to Sales - S2S - FTR - Policy Servicing) >90% - Branch Legal Compliance =100% **Salary**: Up to ₹300,000.00 per year **Benefits**: - Life insurance - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Experience**: - Insurance back office: 2 years (preferred) Ability to Commute: - Vapi, Gujarat (required) Ability to Relocate: - Vapi, Gujarat: Relocate before starting work (required) Work Location: In person



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