Back Office Service Coordinator
6 days ago
**About Us**:
We are an established **Canon Photocopier Dealership** based in Goa, operating for over 30 years in **sales, rentals, and service**. Our service department is the backbone of our operations and is managed from our back office. With a dedicated team of 9-10 field engineers, we aim to provide reliable and prompt service to our clients across the region.
**Job Summary**:
**Key Responsibilities**:
- **Service Call Management**:
- Receive and log customer complaints and service calls.
- Assign and schedule field engineers based on workload and location.
- Track job completion and follow up with customers for feedback.
- **Engineer Coordination**:
- Daily scheduling and dispatching of service engineers.
- Maintain service logs and monitor daily updates from the field team.
- Ensure timely reporting and resolution of service issues.
- **Back Office Operations**:
- Attend to walk-in customers and coordinate basic queries or service requests.
- Maintain records of service contracts, customer complaints, and job sheets.
- **Tender and GEM Filings**:
- Manage filing and documentation for GeM (Government e-Marketplace) listings.
- **AMC & Contract Management**:
- Prepare Annual Maintenance Contracts (AMC).
- Track renewals and notify customers in advance.
- Maintain proper contract documentation and follow-up records.
- **Other Responsibilities**:
- Support daily office administrative tasks.
- Liaise with sales and inventory teams when required.
- Ensure smooth communication between customers, engineers, and the management team.
- Make quotations
**Qualifications & Skills**:
- Prior experience in a **service coordination** or **back office admin** role (preferably in a service-based company).
- Familiarity with related service businesses is a plus.
- Basic knowledge of **GeM**, tender portals, and AMC documentation.
- Strong communication and organizational skills.
- Ability to multitask and handle field team coordination efficiently.
- Working knowledge of **MS Office (Excel, Word), Google Sheets, Docs** and general office tools.
**Salary & Benefits**:
- Salary will be **based on experience**.
- Performance incentives applicable.
- Opportunity to grow within a well-established business.
**Job Types**: Full-time, Permanent, Fresher
Pay: From ₹18,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- English (preferred)
Work Location: In person
Expected Start Date: 15/07/2025
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