CRM Executive

6 days ago

Jubilee Hills Hyderabad Telangana, India Aadya Builders and Estates Full time

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

**Your role**
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, ERP) to optimise the existing customer experience journey.

**Your tasks**
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised

**Job Types**: Full-time, Permanent, Fresher, Internship, Contractual / Temporary
Contract length: 6 months

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

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