Ms O365

**Concierge Ambassador - O365**:
**Position Overview**

This is a remote position - we prefer this person to be based in Texas Dallas or surrounding areas. The capability to occasionally meet or work onsite may be requested.

**The Technical Support Specialist is primarily responsible for**:

- Provide a world-class customer experience, engage and empathize with customers to support and resolve technical issues through completion
- Support installation, configuration, and support of Microsoft Office 365 on various platforms
- Accurately document all work performed through ticketing system including details and outcomes
- Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases if necessary; notice trends and report reoccurring problems
- Update Office 365 licenses, subscriptions and user management; increase engagement with Office 365

**Education & Skill Requirements**:

- Degree in Technology Field or equivalent years of experience
- Combination of 1 to 3 years in a help desk, service desk and other IT related positions
- Demonstrated professionalism in resolving customer issues
- Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions
- Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
- Commitment to meet and exceed individual and team KPIs
- Excellent written and verbal communication skills
- Understanding of Office 365 Suite and environment

**Technical skills preferred**:

- Understanding of cloud technologies and migrating on-prem to the cloud
- Understanding of Exchange Server 2007/2010/2013, Exchange Administration skills, Active Directory, DNSP, O365 administration and set up, MX Records, Setting up Outlook or the ability to learn.
- Experience identifying host providers
- Knowledge of O365 Technical Architecture or the ability to learn
- Willingness to learn and understand Office 365 capabilities, plans, service descriptions and features
- Knowledge with legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
- Experience with Microsoft Windows operating system environment
- Concepts of Networking Fundamentals

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and backed by the Zones Global Team, Zones India offers customized IT solutions and professional services to multinational organizations conducting business in the country.

**Zones offers a comprehensive Benefits package**

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you