Guest Relationship Executive

6 days ago

Puri, India Swosti Group Full time

**Guest Welcome and Assistance**: Warmly greet guests upon arrival and departure, assisting with check-in/check-out processes and providing information about hotel services and local attractions.
- **Inquiry and Complaint Resolution**: Proactively address guest questions and concerns, resolving complaints promptly and professionally by coordinating with other departments to ensure satisfaction.
- **VIP and Special Guest Management**: Identify and provide special attention to VIP and corporate guests, developing and maintaining relationships with regular clients.
- **Service Coordination**: Fulfill guest requests, such as room preferences, amenities, and transportation, and facilitate reservations for dining, spa, or other hotel facilities.
- **Guest Feedback Management**: Actively seek guest feedback during their stay, encourage positive online reviews, and use constructive feedback to improve services.
- **Departmental Coordination**: Collaborate with other departments, such as housekeeping, to ensure that guest needs are met and that services are delivered seamlessly.
- **Knowledge and Information**: Maintain up-to-date knowledge of the hotel's facilities, services, and the surrounding local area to provide accurate information to guests.
- **Operational Efficiency**: Ensure that check-ins and check-outs are handled smoothly without delay or discomfort.
- **Professionalism**: Maintain professional demeanor, adhere to high grooming standards, and exhibit strong interpersonal and organizational skills

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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