Guest Relationship Executive

2 weeks ago

Puri OR IN Swosti Group Full time

Guest Welcome and Assistance Warmly greet guests upon arrival and departure assisting with check-in check-out processes and providing information about hotel services and local attractions Inquiry and Complaint Resolution Proactively address guest questions and concerns resolving complaints promptly and professionally by coordinating with other departments to ensure satisfaction VIP and Special Guest Management Identify and provide special attention to VIP and corporate guests developing and maintaining relationships with regular clients Service Coordination Fulfill guest requests such as room preferences amenities and transportation and facilitate reservations for dining spa or other hotel facilities Guest Feedback Management Actively seek guest feedback during their stay encourage positive online reviews and use constructive feedback to improve services Departmental Coordination Collaborate with other departments such as housekeeping to ensure that guest needs are met and that services are delivered seamlessly Knowledge and Information Maintain up-to-date knowledge of the hotel s facilities services and the surrounding local area to provide accurate information to guests Operational Efficiency Ensure that check-ins and check-outs are handled smoothly without delay or discomfort Professionalism Maintain professional demeanor adhere to high grooming standards and exhibit strong interpersonal and organizational skills Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location In person

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