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Associate - LMS Admin

2 weeks ago

Bengaluru Karnataka, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and**AI**.**

**As**Learning Management System (LMS) manager**,**you will**be**responsible for**managing the**training catalog, learner data, platform administration,**troubleshooting content issues, and**act** as Point of Contact for the LMS**provider.**

**Responsibilities**

**General**

**Regular**daily operation**and configuration of LMS.**

**K**nowledge of current technology as it applies to LMS software and systems.**

**Adhere to policy and** procedures to** ensure security and integrity of the LMS.**

**Collaborate with the**client** on training needs and opportunities for the expansion of talent development within the organization.**

**Manage common mailbox and daily queries of stakeholders**

**I**dentify** and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response**

**User** and Course**Management**

**Create login** credentials and manage permissions.**

**Manages course enrollment including progress tracking.**

**Create and manage Learning Objects**

**Generate assignment**,**c**ompletion**, and any other** reports**

**Create and manage training audiences**

**Troubleshoot common issues related to the LMS**

**Ensure the LMS is kept updated with courses and materials and archive outdated content.**

**Incident Man**a**gement**

**A**ddress access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support** of the LMS vendor**

**System Upgrades**

**Conduct regular system audits and perform software upgrades to**maintain** functionality and performance**

**Support and manage migration of content and data from legacy systems**

**Build, configure, test oracle functionalities and work with HRIS team to move it to production**

**Training and Documentation**

**Develop SOPs, user guides, manuals** for LMS roles**

**Testing**

**In case of LMS upgrade**, sample t**esting**the content**against pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation**.**

**Qualifications we**seek** in you**

**Minimum**Q**ualifications** / Skills**

**Bachelor’s degree**

**H**ands-on experience of any major LMS**

**Excellent knowledge of LMS and LMS standards**

**Technical skills including troubleshooting course issues, and acting as POC for LMS vendor through upgrades**

**Ability to troubleshoot and resolve technical issues**

**Ability to work independently**

**Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements**

**_Job_**_Associate_

**_ Primary Location_**_India-Bangalore_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Apr 24, 2025, 4:00:49 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_