LMS Administrator

2 hours ago

Bengaluru, Karnataka, India Ericsson-Worldwide Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Join our Team

About this opportunity:

We are seeking an experienced, detail-oriented LMS Administrator to manage and optimize our current Absorb LMS and to support a planned migration to a new LMS (TBD). This role will own day-to-day LMS administration, support migration activities (testing, cutover, etc.), as well as learn and manage the new LMS post-migration. The ideal candidate balances technical skills (LMS system administration, reporting) with stakeholder partnership, training, and documentation to ensure seamless learning experiences across the enterprise.

Key Responsibilities:

  • Own day-to-day LMS administration: user provisioning, role & permission management, catalog maintenance, enrollment rules, and email templates.
  • Upload, configure, and QA learning content including SCORM, xAPI, MP4, PDF, and assessments; manage content updates and content retirement.
  • Build and maintain learning paths, curricula, and certifications
  • Partner with Sr. Learning Content Manager to create and distribute learner and administrator reports and dashboards using LMS reporting and supplemental BI tools.
  • Troubleshoot learner and administrator issues; maintain an SLA for ticket resolution and communicate status to stakeholders.
  • Partner with instructional designers, and content owners to publish and QA courses; support content migrations and/or platform upgrades.
  • Create and maintain system documentation, process guides, and training materials for administrators and end users.
  • Partner with Sr. Manager Learning Content to track and report on LMS KPIs and continuous improvement opportunities (e.g., course completion rates, user activity, platform issues, etc.)

Required Qualifications:

  • 5+ years hands-on experience administering an enterprise LMS (Absorb experience preferred).
  • Strong understanding of e-learning standards and content packaging: SCORM, xAPI (Tin Can), AICC.
  • Experience with SSO (SAML/OAuth), APIs, HRIS integrations (e.g., SuccessFactors) and CSV-based imports.
  • Proficiency with reporting and data manipulation (LMS reporting, SQL or BI tools like Tableau/Power BI preferred).
  • Solid technical troubleshooting skills and experience with user support/incident management.
  • Excellent written and verbal communication; ability to translate technical issues for non-technical stakeholders.
  • Detail-oriented with proven organizational and project-management skills preferred.

Preferred/Optional Experience:

  • LMS administrator certification or vendor training.
  • Basic understanding of API configuration, HRIS sync, and common use cases for LMS integrations a plus.
  • Experience with learning strategy or certification programs.

KPIs / Success Metrics:

  • Average ticket resolution time and SLA adherence
  • Communication and collaboration with Enterprise Learning team and business stakeholders
  • Innovation, efficiency, and accuracy with LMS functionality and related process documentation
  • Course upload/QA turnaround time
  • Enrollment accuracy and enrollment rule error rate

Tools & Technology:

  • LMS (admin console, reporting)
  • Content creation packages (Articulate Storyline, Rise, Captivate) and SCORM/xAPI players
  • SSO / Identity providers (Entra, NetCloud)
  • HRIS systems (SuccessFactors) and API integrations
  • Reporting tools (Absorb reporting, SQL, Tableau/Power BI)

Compensation & Benefits:

  • Salary range:
  • Benefits:

How to Apply:

Please submit a resume, a short cover letter describing your LMS experience, and an example of a reporting/dashboard deliverable (if available).

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