LMS Specialist

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry's largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we're always looking to identify talented individuals to join our team.

LMS Specialist _ Hybrid Mode (Work form Bangalore office)

Support and enhance learning operations through LMS management, technical troubleshooting, and project reporting to enable effective training delivery and stakeholder engagement.

Duties/Responsibilities:

Learner Engagement – Serve as the primary point of contact for learners throughout the enablement journey. Understand learner's requirements and enable them to achieve certification.

Platform Maintenance – Lead, Maintain the learning management platform (backend configurations) for the launch of new training and supporting existing training offerings.

Support Management – Provide ongoing support and troubleshooting assistance to learners undergoing training.

Escalate critical issues to senior management, as necessary. Communicate training status, challenges, and successes to internal and external stakeholders.

Learner Success – Comes with a learner-first mindset to enable learners to achieve certification.

Gather and analyze learner feedback to identify areas for improvement. Establish a feedback loop with the training design team and contribute to the development and refinement of training content and strategies.

Reporting – Leverage large training datasets to uncover insights, build automated dashboards and reports, and optimize compliance and adoption metrics for business leaders.

Team Player – Foster a collaborative environment and encourage open communication within the learning team.

Required Skills/Abilities:

• Excellent verbal, written, and interpersonal communication skills with a strong customer-service orientation.
• Extensive experience in training and technical enablement, including LMS administration, content management, and familiarity with learning content libraries.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and Jira or similar ticketing systems.
• Skilled in reporting and analytics, including data interpretation, dashboard creation, and report automation.
• Exceptional organizational, analytical, and problem-solving skills with close attention to detail.
• Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Ability to collaborate across teams, coordinate projects, and ensure training compliance and adoption.
• Demonstrated adaptability and composure when operating in high-paced or dynamic environments.

Education and Experience:

Undergraduate or Postgraduate or Engineering in Computer Science ONLY.

0- 1 year of related experience required.

Power BI relevant certifications

Work Location: Bangalore 

This position requires to be working in hybrid mode (twice a week) from Bangalore office.

#Li-HYBRID

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful 

All are welcome here and we invite you to join our team if you are ready to help us continue that growth 

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