LMS Administrator

**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. We are seeking a resourceful Learning Management System (LMS) Administration team member to be a part of our Learning & Development team. In this role you will enable the operational support of our LMS by serving to enforce content standards and system procedures. In doing so, you will help to ensure quality and relevancy of our Learners’ Experience. You will have the opportunity to execute our operational plan as well as provide feedback for future design and enhancement cycles. You will leverage functional process expertise and collaborate with Learning & Development (L&D) teams across the company while serving on a team that reports to the LMS Admin Lead. **What You Get to Do In This Role** - Participate as a member of a team working with Course Owners to incorporate content into the LMS according to established guidelines. - Continuously manage the team’s operational queue to meet Service Level Agreements (SLAs) and prioritize necessary course assets. - Partner with L&D teams to understand requirements and guide them through the end publication of content - Proactively recognize and solution issues, partnering with a wide range of audiences across organizations - Manage to appropriate performance metrics and escalate issues that threaten success in meeting them - Provide a point of view as we continually work to improve the governance and technology solution surrounding operation our LMS and Learner Experience Platform (LXP) - Identify possible opportunities for cost savings across the platform **Qualifications** To be successful in this role, we need someone who has**: - Academic background in Computer Science, Information Technology, Business Administration or related field. - 3+ years experience in or supporting the L&D function within a company with > 10,000 employees. - Experience with process analysis, design, configuration, testing and deployment to production - Experience with LMS solutions such as Workday Learning, Docebo, SAP SuccessFactors or other comparable industry solutions - Demonstrated ability to partner and collaborate across organizations to achieve optimal outcomes - Excellent verbal, written and interpersonal communication skills with ability to present complex ideas in clear, concise fashion to technical and non-technical groups **Additional Information** ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. **Work personas** Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. **Required in Office** A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role. **Flexible** A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment. **Remote** A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned