LMS Administrator

4 days ago

Bengaluru, India opentext Full time

Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

**The Opportunity**:
The Learning Management System (LMS) Administrator is responsible for the day-to-day technical and operational support for OpenText’s Learning Management System, acting as first line of customer support for end users. The role coordinates with various cross-functional stakeholders in support of registration and enrollment processes, entitlement management, user activation/deactivation, community moderation, and resolution of customer support requests. Additionally, the LMS Administrator will partner with the Release Managers to ensure that new and updated course materials are published to the catalog and assigned to users with appropriate entitlements. The LMS Administrator also partners with OpenText IT and Knowledge Managers to coordinate maintenance, upgrades, testing, and communication thereof.

**You are great at**:

- Support end-users, serving as the first line of customer support for staff. Assists with troubleshooting and problem solving. Liaise with both OpenText IT and the LMS vendor as needed for more complex problem solving.
- Collaborate with Release Management to ensure publication and validation of all training, including accurate assignment of courses and learning paths to users with appropriate entitlements.
- Coordinate with Learning Services Operations and Delivery teams to maintain alignment of instructor-led training schedule between the LMS and other OpenText systems.
- Maintain content lifecycle management processes.
- Create, run, and distribute standard reports and custom reports from the LMS system to appropriate audiences.
- Coordinate with OpenText IT and the LMS vendor to install and validate upgrades and communicate system enhancements to ensure all users are prepared and kept up to date.
- Conduct regular data audits and user testing to ensure data accuracy and system integrity.
- Partner with Knowledge Management to research and implement changes and enhancement to the content architecture or course META data.
- Perform additional duties, as assigned.

**What it takes**:

- Bachelor’s degree or equivalent experience in Information Systems, Information Technology, Computer Science, or other related disciplines.
- Experience in building or maintaining enterprise LMS for external users (customers / partners)
- Experience with Saba and Docebo LMS is preferred.
- Experience working in a large matrixed organization with cross-functional teams.
- Strong PC, database reporting, and Microsoft Office skills.
- Familiarity with Project Management.
- Proficient verbal and written communication skills to effectively provide customer service.
- Self-starter that can work effectively as part of a team or individual contributor.
- Strong skills, including analytical thinking, problem-solving, and superior communication, presentation, and interpersonal skills.

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