Customer Support Associate

21 hours ago


Jaipur, India Epitome TRC Full time

**Designation: Customer Success Associate**

Process: E-Commerce

Domain: Voice Process

Qualification: HSC or Above

Shifts: Rotational, 6 days working

Work Mode: Work From Office

Skills: Good spoken English and typing speed

Interview Mode: Face to Face

Joining: Immediate

**Job Roles & Responsibilities**:

- Follow procedures methodically to respond to customers on Call accurately.
- Provide quotes and information to customers related to their products.
- Provide information including Delivery time and other queries related to the product.
- Fulfill invoice requests on purchased products.

**ELIGIBILITY-**
- Should have a minimum of 6 months experience in BPO. Freshers are also considered.
- Should be proficient in spoken and written English & Hindi
- All agents are to be cross-skilled to manage all channel interactions
- 6 days a week with 1 rotational off

**Salary**: From ₹15,500.00 per month

Schedule:

- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)



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