
Travel & Tourism (Operatio Excutive)
2 weeks ago
Job Title: Operations Executive - Travel & Tourism
Location: Aligarh
Employment Type: Full-Time
Department: Operations
Experience: 2-5 years preferred
Note: Female first preference
**About the Role**:
We are looking for a detail-oriented, customer-focused, and organized Operations Executive to manage the back-end
and on-ground execution of travel itineraries, ensure smooth coordination with vendors,
and provide timely support to clients before, during, and after their trip.
This role is critical to ensuring a seamless travel experience.
**Key Responsibilities**:
Handle end-to-end execution of international travel bookings including flights, hotels, sightseeing, transfers, and travel insurance.
Coordinate with DMCs, hotels, transport vendors, guides, and local partners to confirm and manage bookings.
Prepare and verify travel itineraries and vouchers.
Maintain records of bookings, payments, cancellations, and refunds.
Assist the sales team with itinerary feasibility, costing, and operations support.
Address client queries, changes, or emergencies during the trip with speed and professionalism.
Track and manage all bookings in CRM or operations software.
Follow up on vendor payments and client dues.
Ensure documentation and travel requirements (visas, permits, insurance) are met.
Maintain client feedback and work on improving operations efficien
**Requirements**:
Graduate in Travel & Tourism, Hospitality, or related field (preferred).
2+ years of experience in tour operations or travel coordination (preferred).
Knowledge of international and domestic destinations, visa processes, and airline portals.
Strong organizational and time management skills.
Excellent communication and interpersonal skills (Hindi, English required).
Tech-savvy - Comfortable with Microsoft Office, Google Workspace, and travel booking platforms.
Ability to work under pressure and manage multiple itineraries at once.
Flexibility to work beyond regular hours during peak seasons or emergencies
**Job Types**: Full-time, Permanent
Pay: ₹20,096.73 - ₹35,144.71 per month
**Benefits**:
- Leave encashment
- Provident Fund
Work Location: In person
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