
Customer Sales Support Representative
16 hours ago
**Responsibilities**:
- Provide prompt, accurate, and courteous responses to customer questions regarding products, services, pricing, and order status.
- Efficiently and effectively resolve customer complaints and issues, escalating complex cases as necessary.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify and qualify potential sales opportunities during customer interactions and route them to the sales team.
- Proactively follow up with customers to ensure satisfaction and identify potential upselling or cross-selling opportunities.
- Collaborate effectively with the sales and other internal teams to ensure a seamless customer experience.
- Stay up-to-date on product knowledge, company policies, and industry trends.
- Contribute to the development and improvement of customer support processes and documentation.
- Perform other administrative and support tasks as required.
**Qualifications**:
- Proven experience in a customer support or customer service role (prior sales support experience is a plus).
- Excellent verbal and written communication skills, with a professional and empathetic demeanor.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong attention to detail and accuracy.
- A proactive and positive attitude with a strong customer-centric approach.
- Ability to work independently and as part of a team.
Pay: ₹15,000.00 - ₹21,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Provident Fund
Compensation Package:
- Performance bonus
- Yearly bonus
Schedule:
- Day shift
- Fixed shift
- Morning shift
**Language**:
- English (required)
Work Location: In person
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