Customer Service Coordinator

7 hours ago


Thane, India SACARDANDE ENGINEERS PRIVATE LIMITED Full time

**Customer Service Coordinator**

Job Locations Rabale Navi Mumbai

**Overview**
- Control service workflow so that customer’s commitments are met and up to date job status is accurately documented at all times
- Serve as a conduit for information between technical staff, sales and the customer
- Work in accordance with company practices and procedures and generally accepted business and technical standards
- Safeguard Company and customer equipment, material and information learned in execution of duties

**Responsibilities**
- Controls order processing workflow in the system, and process units into the calibration lab software so that customer commitments are met
- Call customers with estimates and get purchase order numbers, document in the system to confirm discussions
- Advise customers of status and/or completion dates of repair and calibration; call customers for pick-up
- Answer customer questions regarding billings, delivery, ship dates, etc.
- Relay general technical information to customers
- Maintain accurate, complete and up-to-date department files and records
- Enter data accurately and on a timely basis
- Prepare customer paperwork for shipments
- Prepare and coordinate daily driver pickup/delivery schedule
- Assist in shipping/receiving, as required
- Protect company assets, information and interests
- Actively support the company mission, goals, programs and policies
- Comply with all company policies and procedures

**Qualifications**
- Excellent verbal and written skills
- Must be able to work with others
- Must be able to multitask

Minimum of a High school diploma or Graduate ; or one to three months’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,600.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)



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