International Voice Process

2 weeks ago

HITEC City Hyderabad Telangana, India TECH NEXT Full time

**CUSTOMER SERVICE EXECUTIVE (Urgently Required)**

**Job Location: Hyderabad (Hitec city)**
**Job Type: On-site (Full Time)**
**Shift Timings: Morning, Afternoon & Night shift (according to convenience)**
**Experience: 0-4 years (fresher with strong communication in English can apply)**

**Skills: Strong Communication Skills**

**Qualifications Required**:

- A high school diploma, undergraduate degree, Graduates or equivalent (fresher with excellent communication skills are welcome to apply).
- Must have good communication Skills
- Experience: While experience in customer service is preferred,
- Availability: Ability to work in flexible hours

**Key Skills & Qualifications**:

- Strong verbal and written communication skills in English (and possibly other languages, depending on the region).
- Ability to listen attentively to customer concerns, providing appropriate responses.
- Capable of thinking quickly to resolve issues while keeping customers calm and satisfied.
- Comfort with using chat platforms, CRM software, and other customer support tools.
- Ability to accurately document customer interactions and ensure issues is resolved without leaving any gaps.
- Ability to handle multiple chats or calls at the same time without compromising the quality of service.
- An empathetic approach to understanding customer concerns, ensuring they feel heard and valued. Able to manage time effectively to handle a high volume of customer queries while maintaining quality standards.

**Responsibilities**:

- Delivery scheduling, Inventory management support, exposure into online ticketing system, responding customer inquiries via phone calls or chat platforms in a professional and friendly manner. Addressing queries regarding Product tracking, notifications, Product delivery updates, services, billing/refund issues, or other relevant concerns.
- Effectively resolve customer issues, ensuring that all problems are addressed in a timely and efficient manner.
- Maintain a good understanding of the logistics services, and policies to provide accurate information and troubleshoot problems efficiently.
- Collect feedback from customers regarding their experience and share it with the relevant teams to help improve processes and services.
- Accurately document all customer interactions, including the details of the issue, the resolution provided, and any further actions required. This ensures consistency and transparency in customer service.
- Collaborate with team members and supervisors to share insights, improve service quality, and meet team performance goals

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

**Location**:

- HITEC City, Hyderabad, Telangana (required)

Work Location: In person

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