International Voice Process Associate
2 days ago
**Key Responsibilities**:
- Handle inbound and outbound voice calls for international clients
- Resolve customer queries, complaints, and requests efficiently and professionally
- Maintain accurate records of conversations in the internal database
- Achieve individual and team performance targets (e.g., call quality, turnaround time, customer satisfaction)
- Adhere to defined processes and compliance standards
- Escalate unresolved issues to the appropriate internal teams
**Required Skills and Qualifications**:
- Minimum 1 year of experience in an international voice process (customer service/support or sales)
- Excellent verbal communication skills in English
- Ability to handle difficult conversations with patience and professionalism
- Strong listening and interpersonal skills
- Familiarity with CRM tools or call center systems is an advantage
- Flexibility to work in night shifts or rotational shifts
**Preferred Qualifications**:
- Experience in US/UK/Australian voice processes
- Knowledge of basic technical troubleshooting (if applicable to the process)
- High school diploma or bachelor's degree
**Job Types**: Full-time, Permanent
Pay: ₹240,000.00 - ₹440,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Application Question(s):
- Current CTC?
- Expected CTC?
- Notice Period?
**Experience**:
- International voice process: 1 year (required)
Work Location: In person
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