International Voice Process Associate

2 days ago


HITEC City Hyderabad Telangana, India Vantage RMS Full time

**Key Responsibilities**:

- Handle inbound and outbound voice calls for international clients
- Resolve customer queries, complaints, and requests efficiently and professionally
- Maintain accurate records of conversations in the internal database
- Achieve individual and team performance targets (e.g., call quality, turnaround time, customer satisfaction)
- Adhere to defined processes and compliance standards
- Escalate unresolved issues to the appropriate internal teams

**Required Skills and Qualifications**:

- Minimum 1 year of experience in an international voice process (customer service/support or sales)
- Excellent verbal communication skills in English
- Ability to handle difficult conversations with patience and professionalism
- Strong listening and interpersonal skills
- Familiarity with CRM tools or call center systems is an advantage
- Flexibility to work in night shifts or rotational shifts

**Preferred Qualifications**:

- Experience in US/UK/Australian voice processes
- Knowledge of basic technical troubleshooting (if applicable to the process)
- High school diploma or bachelor's degree

**Job Types**: Full-time, Permanent

Pay: ₹240,000.00 - ₹440,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Application Question(s):

- Current CTC?
- Expected CTC?
- Notice Period?

**Experience**:

- International voice process: 1 year (required)

Work Location: In person



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