Customer Support Executive

2 weeks ago

Bengaluru Karnataka, India Outright global solutions. Full time

**Location**: Marathahalli / Bellandur, Bengaluru

**Work Schedule**:

- 6 Days Working
- 1 Rotational Off (Weekly)
- Day Shift

**Minimum Qualification**: 12th Pass

We are seeking dynamic and motivated **Customer Support Executives** to join our Social Media Escalation team. You will be responsible for handling escalations received through various social media platforms, ensuring timely resolution, and providing an exceptional customer experience.

**Key Responsibilities**:

- Monitor and respond to customer queries and complaints on social media platforms.
- Escalate unresolved issues to the appropriate teams while ensuring timely follow-ups.
- Maintain professionalism and empathy while addressing customer concerns.
- Prepare reports on recurring issues and provide feedback to improve processes.
- Collaborate with internal teams to resolve customer issues effectively.

**Skills & Qualifications**:

- **Language Proficiency**: Excellent communication skills in **English and Hindi** (both written and verbal).
- Minimum **1 year of experience** as a Customer Support Executive or Associate, preferably handling social media or escalation processes.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Familiarity with social media tools and customer support software is a plus.
- Customer-centric approach with the ability to handle critical issues calmly.

**Perks & Benefits**:

- Opportunity to work in a day-shift role.
- Exposure to handling high-profile social media escalations.
- Dynamic and supportive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Social media escalation: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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