Dgm - Collections Governance

Job Req ID: 43450- Location: Mumbai, IN- Function: VIBS- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role Title**

Lead Collection Governance : Billing, CnC

**Position No**

1

**Function**

VIBS

**Sub Function/ Vertical/ Department**

VIBS CS

**Band**

M2

**Reports to Role (Position No)**

National VIBS BC&C Head

**Location**

CORPORATE MUMBAI

**Date of last update/approval**
- **Organisation Structure**

National Customer Service Head>National Head Billing, CnC > Lead Collection Governance
- **Job Purpose (In one or two sentences)**

This position is be responsible for the compliance and governance for managing the overall collections process for enterprise with monthly billing of Rs. 650 Cr and Account receivable of ~ 1650 Cr managed by 1000 + direct & indirect executive and 150 vendors.

In absence of dedicated governance vertical for such a large & complex line of business leads to:

- Incorrect customer master update related GST, SEZ, POS results to accumulation of waivers, drop in monthly collection, increase in account receivables and GST loss to organization.
- Increase in Account receivable reconciliation due to incorrect payment/TDS/GTDS postings
- **Key Accountabilities / Key Result Areas (Max 5)**

Below will be the Key Accountability.
- Avoid Revenue leakage by effective governance on customer master data related to GST& IRN failure, SEZ & B2C validation, and expectation management control and waivers analytics.
- Need to build compliance audit on below points for Account receivable reductions
- Incorrect payment/TDS posting,
- Credit balance and refund
- LDC & GTDS postings
- To build governance mechanism for optimise collection cost for below points
- GTM based Collection allocation & target setting
- Vendor management (Payout & agreements)
- Billing and Collection cost provisions : DB V/s actuals
- Managing Internal and external process audits.
- Collaborate with cross-functional teams, including Sales, Finance, Legal, and Customer Service, to resolve collection-related issues and drive process improvements.
- Working with IT for New development, requirements and UATs
- **Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)**
- Target Oriented Approach
- Risk assessment and analytics
- Manage Internal & External audits
- Successfully managing a collection team and achieving collection targets
- Sound in Process / systems knowledge / experience
- Strategic thinking ability and good data analysis skills
- Capability to influence cross functional team as per Metrix
- Excellent Communication Skills and presentation skills
- **Key Performance Indicators (Max 5)**
- Customer Master Data Management - TAT
- Payment &TDS posting TAT & Reduction in Errors - 10% Reduction QOQ
- Internal & External Audit reports - 100%
- Partners management - 100% compliance Vendor Management Process
- Exception Management Tracking & Reductions - 100%
- National Policy creation, Implementation and Monitoring - 100% compliance
- **Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.**
- Bad debts Enterprise
- Cash Collection
- Involuntary Churn
- **Risks, Challenges, Job Context (Short Description)**
- **Job purpose of Direct Reports & Dotted Reports**

Direct Report / Dotted Report Position

Job Purpose

Collection leads

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership