Rft Production Support Finance

**Job Title: - Associate **Production Engineering**

**Location: Pune, India
**Job Description Summary**

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities
**Experience/ Exposure**

**Production Support**
- Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures.
- Works with Delivery Services e.g. (Fabric, Infrastructure, Cloud) on improvements to service availability and resilience
- Owns the logs that track manual tasks, remediation and system improvement
- Second line of defence for Incident Management - gathering data for investigation and identification of root cause through to resolution
- Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment

**Application Analysis**
- Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements
- Assists in design and creation of NFRs through identification of further requirements

**Incident Management**
- Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution.
- Facilitates recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.

**Change Management**
- Assesses, analyses, develops, documents and implements changes based on requests for change.
- These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties

**Problem management**
- Investigates problems in systems, processes and services.
- Ensures PIR reporting and Root Cause Analysis
- Assists with the implementation of agreed remedies and preventative measures.
- Attends Program Meetings to prioritize owned stability and performance enhancements as identified in production

**Release and deployment**:

- Uses the tools and techniques for specific areas of release and deployment activities.
- Administers the recording of activities, logging of results and documents technical activity undertaken.
- May carry out early life support activities such as providing support advice to initial users.

**Production Readiness and Testing**
- Serves as a technical expert, working closely with the Change teams in driving and embedding the Production readiness controls as part of the Software delivery lifecycle.
- Builds keep list of NFRs and ensures adherence through design forums
- Reviews requirements and specifications and defines test conditions
- Analyses and reports on test activities and reports risk and issues associated with own work.
- Experienced technical resource, with an ability to drive the right level of Production engagement and controls within the organization.
- Ability to work in a fast paced environment with competing and alternating priorities with a constant focus on delivery.
- Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and increasing IT flexibility.
- Experience in IT delivery in a large enterprise working on mission-critical IT systems working in an Agile environment.

Proven history of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered.

**Good to have skills**
- Informatica 9.5/10.2, Unix/Linux Shell Scripting, XML/Files Processing, Relational databases, JMS/MQ, MS SQL Server, Oracle 12.
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field required
- Must have worked on Agile Methodologies.
- Strong Experience in the design, development, optimization and should have good understanding of ETL Design Patterns along with the integration using sftp/API etc.
- Experience with configuration and deployments using UCD/Artifactory/Control-m and other tools.
- Strong analytical and design skills, including the ability to understand business requirements and translate them into efficient and effective technical designs that work well within large-scale, well-structured enterprise environments
- Excellent trouble-shooting skills, with the ability to quickly identify and document the root cause of issues, and effectively communicate possible resolutions
- Effective communication, presentation, and collaboration skills
- Should be able to work indep