Application Production Support with Asset Finance Domain

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Engineering
**Travel Percentage**:
0%
**Application Production Support with Asset Finance Domain**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the role**:
This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of support consultants, designers, developers, and QA engineers with vast product knowledge.

**About the team**

Ambit Asset Finance is a configurable, end-to-end leasing and financing process management solution. It supports all asset-types and multinational operations, helping eliminate dependency on disparate legacy systems for increased operational efficiency and reduced total cost of ownership.

**What you will be doing**
- As a Product Support Representative, you will be the face of the FIS organisation and will utilise your considerable communication skills to build strong and lasting relationships with your clients.
- Your daily work will be to assist the Ambit Asset Finance clients with their day-to-day management of the software as part of the Asset Finance Global Support Team, using your excellent problem-solving skills to replicate and analyse issues, and to provide guidance on client impact and potential solutions.
- In addition to Incident Management, you will also use your strong analytical skills to identify, investigate, and analyse current business processes, procedures, and work practices with the aim to improve your client’s efficient use of the software.
- Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.
- Working with your clients to document their current business processes, procedures and work practices with the aim of identifying areas of improvement in system functionality and processes. The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements and future growth plans.
- Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find.

**What you bring**:

- 6 to 10 years of Experience in Application production support
- Knowledge on Asset Finance
- Experience with relational databases Microsoft SQL Server and Oracle
- Experience with APIs (REST), AZURE, Powershell, memory dumps/event logs good to have.
- Good to have DBA knowledge

**Added bonus if you have**
- Experience in Accounting or Leasing would be highly beneficial.
- Previous programming experience will stand you to good stead when analysing complex financial issues. _Note: This is not a developer role_.

**What we offer you**
- Attractive benefits including private medical cover, dental cover, and travel insurance.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A work environment built on collaboration, flexibility, and respect.
- A broad range of professional education and personal development possibilities - FIS is your final career step

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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