Guest Service Assistant

2 days ago

Jaipur, India Aman Full time

Aman:
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners - taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

**Location**:
This position is located at our property Amanbagh, Jaipur, Rajasthan, India

Overview:
We are currently looking for dynamic, self motivated Front Office professionals who want to move their careers forward. As a Guest Service Assistant you are responsible to provide professional and guest focused service, ensuring their stay will become a memorable experience.

**Responsibilities**:

- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check in guests taking into account the established SOPs
- Check out of departing guest in accordance with the established standards
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for guest in accordance with the credit policy
- Co-operate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
- Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Qualifications:

- Excellent verbal and written communication skills
- Extensive knowledge of guest service procedures and principles
- Organized with attention to detail
- Proficient in Microsoft Office Suite or related software

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