Guest Service Supervisor

5 hours ago

Jaipur, India IHCL Full time

Job Responsibilities
- Supervise and direct the daily activities of all Housekeeping staff.
- Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
- Manage the inventory of supplies, linen and equipment and maintain their records.
- Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
- Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
- Inspect guestrooms (VIPs) and Monitor super room cleaning
- Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
- Monitor productivity standards and Schedule staff in order to optimize manpower.
- Review the monthly business/occupancy reports and assist the Executive Housekeeper in developing a work plan.
- Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
- Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).
- Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.
- Monitor the aesthetic standards of the hotel which includes - flower arrangements, gardens, interiors etc
- Address any grievance and counseling issues among the department staff.

Job Requirements
- Should have good communication skills
- Team handlling
- Complaint handling
- Well-versed with the system.

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