Guest Services Assistant

2 days ago

Jaipur, India AirAsia Full time

**Job Description**:
**Your Responsibilities**

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

**Your Duties**
- Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Providing information to passengers about flight times, gate changes, delays, and other pertinent information
- Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
- Tagging luggage and carry on inspection, referred to Teams & Conditions.
- Boarding guest to the aircraft.
- Deplaning guest from the aircraft.
- Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
- Handle documents: GD, crew sign, collecting departure and arrival immigration card.
- To report to Station Manager for any risk events to the safety and/or security for the station operations.

**Your Traits**
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment.
- Proficient in oral and written English and Thai, or local language where staff is located.
- Possess good interpersonal and communication skills.
- Able to work on shift.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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