Guest Service Associate

10 hours ago

Jaipur, India IHCL Full time

Job Responsibilities
- To look into the day to day reservations of the tables

- To see that the food is brought in time for buffet service and that buffet is replenished from time to time

- To take over the hostess job in her absence

- To take the beverage order of the guest and provide all meal choices such as buffet & a la carte

- To ensure proper billing of tables

- To ensure G.S.T.S card is filled in by the guests

- To ensure service standards are maintained

- Attending phone calls & handling enquiries

- To ensure discipline

- To update the non-availability & sell for the day board on a daily basis

- To ensure lights & A/C are switched off after closing & put on before opening of the restaurant

- Generates cover statement report & updates the remarks book & attendance register

- Generating reports for linen, stewarding & stationary consumption

- Motivate staff through leadership

- Control cost by minimizing pilferage & breakage

- Personally enquire & ensure complete guest satisfaction

- Assist concerned departments in stock taking

- Pick up the food from the kitchen & serve to the guests

- Setting up the buffet counters & general upkeep of the restaurant

- Collecting linen from the linen department

- Returning the soiled linen & maintaining the linen register

- Clearing dirty CCG from the restaurant, getting it wiped and re-stacked in the sideboard

- Any other responsibilities assign to you from time to time

Job Requirements
- Performs all necessary tasks to serve Food and Beverage according to the service standards and operating manuals of the hotel. _
- _Greets and seats guests and ensures their comfort at the table. _
- _Maintains table culture and restaurant ambiance at all times. _
- Maintain maximum hygiene personally, inside the restaurant and in all back of house areas by performing appropriate cleaning tasks_

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