Telecaller

2 days ago

Pune Maharashtra, India Eduplex services private limited Full time

Telecaller - Car Dealership

**Location**: Wagholi / Bavdhan / Viman Nagar, Pune
**Experience Required**: Minimum 1 Year
**Salary**: ₹20,000 per month

**Company Overview**

We are a leading car dealership in Pune committed to delivering exceptional customer service, seamless car buying experiences, and after-sales support. To strengthen our sales & customer relationship team, we are looking for an enthusiastic and customer-focused **Telecaller** who can effectively connect with customers, generate leads, and support sales conversion.

**Job Role & Responsibilities**

As a **Telecaller**, you will play a key role in building strong customer relationships, promoting dealership offerings, and ensuring smooth communication between customers and the sales team.

**Key Responsibilities**:

- Make outbound calls to potential and existing customers to promote new and used car sales, exchange offers, and dealership services.
- Handle inbound inquiries related to cars, offers, finance schemes, insurance, and service packages.
- Generate qualified leads and schedule showroom visits or test drives for prospective customers.
- Maintain and update customer databases (CRM) with accurate call logs, feedback, and follow-up actions.
- Provide detailed information about vehicle models, pricing, finance/loan options, and promotional schemes.
- Coordinate with the sales team to ensure timely follow-ups and closure of leads.
- Conduct post-sale follow-up calls to ensure customer satisfaction and build long-term relationships.
- Handle basic customer complaints and queries politely and escalate complex issues to the sales or service department.
- Achieve monthly call targets, lead conversion goals, and contribute to dealership sales objectives.

**Required Skills & Competencies**
- Excellent verbal communication skills in **Marathi, Hindi, and English**.
- Strong persuasion, negotiation, and customer-handling skills.
- Basic knowledge of the automobile industry and car dealership processes (preferred).
- Ability to work with CRM software, MS Excel, and maintain structured data.
- Positive attitude, patience, and customer-first mindset.
- Target-oriented with the ability to handle pressure and meet deadlines.

**Qualification & Experience**
- Minimum **HSC / Graduate in any stream**.
- **1 year of experience** as a Telecaller / Customer Care Executive / Inside Sales Executive (automobile industry preferred).

**Work Timings**
- Full-time | 6 Days Working (Sunday may be working as per showroom schedule).
- Flexible to work during dealership events, festive campaigns, or special promotions.

**Perks & Benefits**
- Fixed Salary: ₹20,000 per month.
- Incentives based on lead conversion and sales performance.
- Employee discounts on car purchases and services.
- On-the-job training on car models, finance schemes, and sales techniques.
- Career growth opportunities in sales, customer relations, or showroom management.

**Job Types**: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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