Service Coordinator

6 days ago

India Asian Paints Full time

**POSITION :**:_Regional Service Coordinator:Bath Division:

- **

The Diploma must be through a full time, regular day course.

Computer literate and possess good numerical and communication skills.

**Gender**:Male.

**Age:Less than 26years.**

**Languages**:Knowledge of English and Regional language.

**Work Experience: 1 - 2 **years **in similar industry is a must requirement.

Applicants should be Indian Citizens or hold relevant residence status.

Experience of 1-2 years in a Support function, preferably consumer facing/ handling (preferable and not necessary)

Experience of handling off-roll employees will be an added advantage.

EDUCATIONAL QUALIFCATION CAN BE WAIVED OFF FOR THOSE CANDIDATES, HAVING SKILL AND EXPERIENCE FROM THE SAME

INDUSTRY

**The broad responsibilities are
- **
- The Service coordinator is an Executive level-1 in the Asian Paints Ess Ess - Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.
- To handle customer complaints and ensure resolution;
- Guiding Technicians for non-solvable complaints on their own.
- Visiting consumers’ site along with Technicians on random basis to understand their ways of working.
- Quality of complaint closure
- Extensive travel of 16-20 days in a month
- Managing Set of Technicians
- Market Visit - Dealer Visit and Consumer Site visit
- Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement - Shop Meets as per sales team requests in various towns of the division.
- Product Panel display - at distribution/dealer/sub-dealer’s counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA
- Training to SO - newly inducted
- Accompanying Sos in business meetings, whenever required
- He may be allotted any additional responsibility necessitated at the unit
- Job is transferable from one division to another division, as per company’s requirement.

**Selection Process
The selection process comprises of a **Written test, Preliminary Interview & Final Interview.**

DIPLOMA IN MECHANICAL ENG
1.00
2.00

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