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Customer Care Executive

3 weeks ago

Delhi, India Hifly Jobs Full time

**Profile : Customer Care Executive**

**Salary : 20k to 25k**

**Experience : 1 Year**

**Location : Netaji Subhash Place**

**JOB DESCRIPTION**

**. Handling calls and resolving the queries.**

**. Provide Back end services to Clients for Mortgage & Customer Service**

**. Engaged in handling inbound calls of different business Units.**

**. Provide World Class Customer Service.**

**. End to Transaction of Reports.**

**. Identify and assess customers’ needs to achieve satisfaction**

**. Build sustainable relationships and trust with customer accounts through open and interactive communication**

**. Provide accurate, valid and complete information by using the right methods/tools**

**. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution**

**. Keep records of customer interactions, process customer accounts and file documents**

**. Follow communication procedures, guidelines and policies