Customer Care Executive in Travel/hospitality

2 weeks ago

Mumbai, India Kalp Solutions Full time

**URGENT HIRING**
- CUSTOMER CARE EXECUTIVE IN _
- TRAVEL/HOSPITALITY_

**PRINCIPAL RESPONSIBILITIES**:

- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required

**CRITICAL SKILLS REQUIRED**
- Excellent communication skills.
- Comprehension - Ability to clearly understand the problem statement
- Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus:Ability to empathize with the customer - Prioritizing customer needs

**CANDIDATE SPECIFICATION**

**Must have**

**Certified professional lawyer, CAs**,).
- Comprehension skills to understand & communicate with all customers effectively.
- Telephone etiquettes.

**Good to have**
- Worked in Airlines Industry/ (reservation & ticketing)
- IATA certified/Trained on foundation/consultant course (Airlines business)
- Work on track & trace ( for logistic business)

1

**URGENT HIRING**:

- CUSTOMER CARE EXECUTIVE IN TRAVEL/HOSPITALITY_
- Experience of 0-3 years desirable.
- Experience in international call center will be an advantage.
- Experience of Air travel would be desired.
- Knowledge of Western culture would be an added advantage. (USA/UK culture)

**Don’ts**
- Poor grammar and Windows Skills
- Issues with comprehending & communicating effectively with the customer.
- **Not Eligible** - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,

**Important notes**:

- **SALARY - 23,000/- TO 24,000/-.**:

- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- IATA certification or Experience in airline ticketing would be an added advantage.
- Job location**:Kensington - Powai, Mumbai.**

2

**Job Types**: Full-time, Permanent

**Salary**: ₹23,000.00 - ₹24,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in Travel/Hospitality/Ticketing?
- Are you comfortable with rotational shift?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

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