Guest Relation Executive

4 days ago

Thane, India Hotel Fortune Park Lake City, Thane Full time

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- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
- Handling guest complaints and concerns in an efficient and timely manner.
- Should possess detailed information about the Hotel, city as well as the competition.
- Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
- Well Versed with IDS Software.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

*
- Have up to date information on daily room occupancy
- Overseeing VIP guests, arrivals and departures.

*
- Have up to date information on daily room occupancy

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

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